I DIDN’T RECEIVE A CONFIRMATION EMAIL

First, please double-check that you entered your email address correctly at checkout. Also, take a look in your spam or junk mail folder. If you still haven’t received anything, reach out via our Contact form and we’ll assist you promptly.

HOW CAN I CANCEL MY ORDER?

Cancellation requests cannot always be fulfilled. We’ll do our best to help, but once your order reaches a certain processing stage, cancellation may no longer be possible.

If you’d like to cancel, please send us your order number along with the message:
“Please cancel my order.”
This will help us prioritize your request.

Email: service@melodylashes.de

If your order can no longer be canceled, you can still return the items. Please refer to our Return Policy.

CAN I CHANGE THE SHIPPING ADDRESS FOR MY ORDER?If you submitted an incorrect address, let us know immediately via the Contact form and include:

• The email address used for your order
• Your order number
• The correct shipping address

Email: service@melodylashes.de

If the order has already shipped, check your shipping confirmation for tracking details. You can also try contacting the courier directly. We’ll do our best, but changes after shipping are not guaranteed.

CAN I CHANGE ITEMS IN MY ORDER?

Once your order is being processed, we cannot make any changes to its contents.

If you are not satisfied with your order, you may return it within 14 days of receiving it. Please review our Return Policy, especially for sale or promotional items.

I RECEIVED DAMAGED PRODUCTS

If an item arrived in poor condition, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damaged product
• A photo of the packing slip

Email: service@melodylashes.de

Please do not dispose of the item — we may ask you to return it for review. Claims submitted after 48 hours may not be eligible.

ITEMS ARE MISSING FROM MY ORDER

We're sorry something's missing! Contact us within 48 hours and include:

• Your order number
• A list of the missing item(s)
• A photo of the packing slip

Email: service@melodylashes.de

Claims made beyond 48 hours may not be verifiable.

I RECEIVED THE WRONG ITEMS

If you received incorrect products, please contact us within 48 hours and include:

• Your order number
• Photos of the incorrect item(s)
• A photo of the packing slip

Email: service@melodylashes.de

We’ll correct the mistake as quickly as possible.

I’M NOT HAPPY WITH MY ITEMS

If you're not fully satisfied with your items, please contact us using the Contact form.
Email: service@melodylashes.de

Make sure to review our Return Policy for details on returns and eligibility.

Shipping & Returns

HOW LONG WILL DELIVERY TAKE?

Processing time: 1–2 business days
Shipping time:

• Germany: 1–2 business days
• EU: 3–5 business days
• Rest of world: 5–7 business days

Once dispatched, you will receive an email with your tracking details. Please allow 24 hours for the tracking link to become active.

HOW MUCH IS SHIPPING?

We do not offer free shipping.
Shipping costs vary depending on your delivery address and are shown at checkout.

HOW CAN I TRACK MY ORDER?

After your order is shipped, you’ll receive a shipping confirmation with a tracking link.

• Germany: DPD or UPS
• USA & International: UPS

MY TRACKING LINK HASN’T UPDATED

If tracking isn’t working right away, please allow1 2–24 hours.
If the status doesn’t update for over 48 hours, contact us:
service@melodylashes.de

MY ORDER SAYS “DELIVERED” BUT I DIDN’T RECEIVE IT

Please check your electronic proof of delivery via the tracking link. It may have been delivered to a neighbor or colleague. If the package still can’t be located, reach out to us for support.
Email:service@melodylashes.de

CAN I RETURN AN ITEM?Yes!

You may return eligible items within 14 days of the shipping date.

• Items must be unopened and in original packaging
• You are responsible for return shipping costs
• Refunds are issued minus the original shipping fee

Return address will be provided after you contact us.
Email: service@melodylashes.de

Please allow up to 10 business days for return processing.

MY ITEM ARRIVED DAMAGED – I WANT TO RETURN ITNotify us within 

48 hours of receiving your order and include:

• Your order number
• Clear images of the damaged item and packing slip
• Email: service@melodylashes.de

Do not discard the item — it may need to be returned for resolution. Claims after 48 hours may not be eligible.